Qualitysystem

Quality Assessment System

• PROMPT CARGO DELIVERY CONTROL
• DECLARED TRANSPORTATION VALUE GUARANTEE
• CUSTOMER NOTIFICATION OF ORDER STATUS
• CUSTOMIZED LOGISTICS SCHEMES
• NO CARGO DAMAGES
• FLEXIBLE APPROACH TO CUSTOMER'S NEEDS
• CARGO TRACKING EN ROUTE
• COUNTERPARTY AND VEHICLE INSPECTION
• FULL AND CORRECT COMPLETION OF ACCOUNTS
• REGULAR CUSTOMER SURVEY ABOUT SERVICE QUALITY
• ADJUSTMENT MEASURES

CUSTOMER RELATIONS KPI

• PROMPT ACCEPTANCE PERFORMANCE
• QUALITY AND SPEED OF DOCUMENT RETURN
• COMPLETE AND PROMPT SHIPPING INDICATORS
• LOAD PERFORMANCE OF SHIPPED VEHICLES